Hosted Solutions For Call Centres | Low Price, 100% Up-Time

Inbound call campaigns

Support for 1800 freephone, local and mobile numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

PAYG Ireland

^€6^.95

per user/per month

Subscription breakdown:

Irish local phone number

€ 2.40

User licence

€ 2.60

Device licence

€ 1.95

Call plan subscription

€ 0.00

ADVANCED PBX features

€ 0.00

€ 6.95

Call rates:

Ireland landline/mobile/0818*

2.4 p/min

Ireland 1800

FREE

Critical information summary

Acceptable use policy applies to all call plans and services

* Pricing for customers within Ireland with an Irish local number as a caller ID. 1c minimum call charge. Rated per second. Rounded up to four decimal places. For calls originating from overseas with non-Irish caller ID a surcharge of 1.5c per minute applies.

FREE: Activation
FREE: Advanced features

SIP Line
IE

^€1^.00

per channel /

per month

Call rates:

Ireland landline/mobile/0818*

2.4c p/min

Ireland 1800

FREE

PURCHASED SEPARATELY:

Irish local phone number

€ 2.40

MS Teams Compatible

*Pricing for customers within Ireland with an Irish local number as a caller ID. 1c minimum call charge. Rated per second. Rounded up to four decimal places. For calls originating from overseas with non-Irish caller ID a surcharge of 1.5c per minute applies.

Critical information summary
Acceptable use policy applies to all call plans and services

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licences and get it instantly activated.

You are now in true control of your business communications.

Full feature set available

Advanced reporting including statistics about inbound and outbound calls per agent

Customisable outbound caller IDs

Use softphones or desk phones

Easily scalable — pay for what you use

Call recording

IVR Menus

Call queues

Location independent — agents can be anywhere in the world

Call listen and whisper functionality for agent training or quality control

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Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping the same number.
We support number porting from all major Irish carriers.
While the number remains in active service and belongs to you, it can be ported away to any other carrier.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

Geographical Number Porting

Porting fee (per port)€22.00 *

1-100 numbers in one port (per number)€8.00 *

101+ numbers in one port (per number) €3.00 *

Monthly hosting fee (per number per month)€2.40

* Total Cost of Number Port: the total cost of a number port is made up of a cost per number added to the cost per port - see example: a single porting application with 5 numbers (€22.00 + (5* €8.00) = €62.00).
For information about available monthly call plans: PBX.

Details: Porting of services from other carriers supplying PSTN, ISDN or VoIP services. Numbers must be on the same account and on the same porting application. Multiple numbers can be ported at the same time. Porting charges are once-off fees, and monthly hosting fees apply per number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.

If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s)* will apply which is equivalent to the total cost of a number port.

Non-Geographical Number Porting (1800/0818)

Porting fee (per port)€22.00 *

1-100 numbers in one port (per number)€8.00 *

1800/0808 Monthly hosting fee (per number per month)€2.95

* Total Cost of Number Port: the total cost of a number port is made up of a cost per number added to the cost per port - see example: a single porting application with 5 numbers (€22.00 + (5* €8.00) = €62.00).
For information about available monthly call plans: 1800, 0818.

Details: Numbers must be on the same account and on the same porting application. Multiple numbers can be ported at the same time. Porting charges are once-off fees, and monthly hosting fees apply per number. Each ported number must be linked to an active service or subscription after porting in order to stay connected.

If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s)* will apply which is equivalent to the total cost of a number port.

Porting of Overseas Numbers

We support number porting in many other countries. For pricing information for porting of overseas number, please email support@voipline.ie, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) €2.40

Rejection/cancellation fee (per number) Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.ie, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas numbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: local or toll-free — toll-free is much faster than a local number port due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free is up to 3 business days and up to two weeks for a single local number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

Let's talk

Call recording storage

Convenient cloud storage of call recordings

Call recording storage can be configured individually for each 'User' object in the PBX, as well as for each 'Call recording' and 'Conference' objects. For users, you can set whether all incoming or outgoing calls will be recorded, or only those when the user himself or herself wants to record a call or part of a call.

Call recordings can be conveniently searched by a variety of parameters: type of object or call, who or where the call was made, and in what time period. The recordings can be listened to or downloaded immediately. Among other things, if the user has the Webphone set up, he or she can listen to their own call recordings from the call history.

The pricing for cloud storage is configurable and can be changed at any time, and to avoid overpaying, you can set up automatic deletion of old recordings. In addition to cloud storage, you can also receive call recordings to email absolutely free of charge.

Call recording storage pricing

PAYG Pack

^€0^.00

per month

Subscription breakdown:

Included free minutes

Storage charges in excess of free minutes:

Per 1 minute

€0.0048

Value Pack

^€4^.80

per month

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

High call volumes?

Designed with
ease of use in mind

Irish VoIP provider with 99.9% SLA guaranteed uptime.

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

Irish toll-free 1800 numbers

International inbound
phone numbers

Voice Artist

Number Porting

Head office:

For correspondence:

Signup for your 30-day free trial

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

High call volumes?

Designed with ease of use in mind

Irish VoIP provider with 99.9% SLA guaranteed uptime.

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

Irish toll-free 1800 numbers

International inboundphone numbers

Voice Artist

Number Porting

Get your FREE account today and try it for yourself

Number Porting

Keep your existing number

Geographical Number Porting

Non-Geographical Number Porting (1800/0818)

Porting of Overseas Numbers

Porting of Overseas Numbers

Number porting

Frequently asked questions

Call recording storage

Convenient cloud storage of call recordings

Call recording storage pricing

Head office:

For correspondence:

Use our Hosted PBX or SIP Trunking service
together with low call centre rates

Designed with
ease of use in mind

International inbound
phone numbers

Get your FREE
account today and try it for yourself