In this article
Introduction
At the end of this article, you will be able to configure twinning mode with your devices linked to a user object. The article will also assist you with some common uses for this feature within your call flow configuration. Should you need any assistance, feel free to contact our support department.
Configuring the twinning mode
The twinning mode is a feature which allows ringing a primary device before the call is 'twinned' to other devices on the user object, usually an external number. This feature is usually required when a user would like the ability to ring a handset in their office first before their external mobile number is called along with their office handset. Once you have logged into the customer portal click on the PBX tab. Then select the user from the toolbox menu on the left, drag and drop the user object onto the main configuration screen. Next, click on the settings icon.
After that, you should select the twinning mode in the Ring mode selection at the top of the settings. Additionally, it is possible to set the number of seconds that you would like to ring each device for when twinning. In the example screenshot below the call would dial the first device and then the second after 15 seconds when they would both ring together. Don't forget to save, then apply the configuration.
Watch this in action
The video below will show you a visual representation of the areas covered throughout this knowledge base guide.
